No products in the cart.
Mais Lonche
At MAI’s Lonche, we stand by the quality of our products and strive to ensure your satisfaction. This return policy outlines how we handle returns, refunds, and exchanges.
Returns are accepted for products that are:
Damaged during transit.
Defective (e.g., spoiled or leaking jars).
Incorrect (e.g., wrong product delivered).
The product must be unused, unopened, and in its original packaging.
Requests must be initiated within 7 days of receiving the product.
Non-Returnable Items
Opened or partially used products.
Products purchased during promotional sales or clearance events.
Contact Us: Email us at maislonche@gmail.com or call +91 85911 94798 with your order details and a clear description of the issue. Attach photos of the product and packaging with your email or your WhatsApp message if applicable.
Verification: Our team will review your request within 3 business days and inform you of the next steps.
Return Shipping: If approved, you may be required to ship the product back to us. We will provide a return shipping label or instructions, depending on the case.
Once the returned item is received and inspected, refunds will be processed to the original payment method within 7-10 business days.
Refunds are limited to the product’s purchase price. Shipping charges are non-refundable.
If a defective product is eligible for exchange, we will replace it with the same item (subject to availability). Exchanges will be shipped at no additional cost.
Orders can be canceled within 24 hours of placement by contacting our customer support. After this period, cancellations are not guaranteed. For queries regarding returns, refunds, or exchanges, please reach out to:
Email: maislonche@gmail.com
Phone: +91 85911 94798
Bring home the authentic flavors of Mangalore, handcrafted with care and tradition. Order now and experience the difference between homemade and machine-made.
